Friday, August 27, 2010

Google: 1 million Gmail calls on first day

Google's new service, which lets Gmail users make free or cheap calls via their computers, appears to be a hit.
Google's new service, which lets Gmail users make free or cheap calls via their computers, appears to be a hit.
STORY HIGHLIGHTS
  • New service lets Gmail users make free calls to U.S. and Canada and cheap calls overseas
  • "Over 1,000,000 calls placed from Gmail in just 24 hours!" Google tweeted Thursday
  • Author had two successes with the service the day it launched, both unplanned

- Google Wave and Google Buzz may have had troubles attracting usage, but the new ability to place calls from Gmail appears to have caught on quickly.

"Over 1,000,000 calls placed from Gmail in just 24 hours!" Google tweeted Thursday, evidently pleased with the number.

For comparison, there are somewhat more than 300 million people in the United States. If the average person makes 10 calls per day--research in 2008 put the number at 208 calls per month--that means about one out of every 3,000 calls in the U.S. went through the service on its first day.

The service lets Gmail users make free calls to U.S. and Canada and inexpensive calls to phones in other countries. It uses Gmail as an interface and optionally can integrate with Google Voice to receive calls as well.

To be sure, a lot of calls are placed daily in the United States, where the new Gmail feature was activated initially. But the figure indicates that a sizable number of the millions of Gmail users at least gave it a whirl even if they didn't decide it was time to stop paying for their other phones.

I had two successes with the service the day it launched, both unplanned. First, somebody called my mobile phone and my computer "rang" as well. I had the pleasure of conducting an interview via headphones and my computer's microphone rather than trying to squeeze my mobile phone between my shoulder and ear for an hour.

I've done plenty of interviews over Skype, but this time the call came in from the phone system without my having to get somebody to sign up for Skype or for me to pay for a SkypeIn phone number.

Second, I came back to my desk to see a missed call announced on my Gmail screen. I clicked the phone number to call back and had a quick chat through my computer. Nothing fancy, but no mobile phone minutes were consumed in this process, and I didn't have to tell anybody anything except my Google Voice phone number.

Given the vast number of phone calls made daily, I'm reluctant to draw any grand conclusions. But the fact is that I used the service twice yesterday without actively seeking to do so (granted, I already signed up for Google Voice and installed the required chat plug-in).

That indicates to me that it's a matter those in the voice over Internet Protocol (VoIP) realm or more traditional telephony will need to take seriously.

Attorneys general call for Craigslist to get rid of adult services ads

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Selling sex?: Confronting Craigslist
STORY HIGHLIGHTS
  • Attorneys general urge Craigslist to drop adult services ads
  • Company pledges to prevent 'misuse of our site'
  • Fake ad garnered 15 calls soliciting sex in three hours

Attorneys general in 17 states have banded together to call on Craigslist, the online classified ad website, to discontinue its adult services section.

"The increasingly sharp public criticism of Craigslist's Adult Services section reflects a growing recognition that ads for prostitution -- including ads trafficking children -- are rampant on it," the attorneys general said in a Tuesday letter to Craigslist CEO Jim Buckmaster and founder Craig Newmark.

The letter continued: "We recognize that Craigslist may lose the considerable revenue generated by the Adult Services ads. No amount of money, however, can justify the scourge of illegal prostitution, and the suffering of the women and children who will continue to be victimized, in the market and trafficking provided by Craigslist."

A Craigslist spokeswoman said Wednesday that the site agreed with at least some of the letter.

"We strongly support the attorneys general desire to end trafficking in children and women, through the Internet or by any other means," Susan MacTavish Best, who handles media inquiries for Craigslist, told CNN Wednesday.

"We hope to work closely with them, as we are with experts at nonprofits and in law enforcement, to prevent misuse of our site in facilitation of trafficking, and to combat such crimes wherever they appear, online or offline."

In their letter, the attorneys general highlighted an open letter, which appeared as a Washington Post ad, in which two girls said they were sold for sex on Craigslist.

When the ad came out, Buckmaster wrote a blog post in response that said, "Craigslist is anxious to know that the perpetrators in these girls' cases are behind bars."

The letter also highlighted a report in May by CNN's Amber Lyon, who posted a fake ad in the adult section. She received 15 calls soliciting sex in three hours.

Earlier this month, Lyon interviewed a woman named "Jessica" who sells sex on Craigslist. She told Lyon a Craigslist ad was "the fastest, quickest way you're for sure going to see somebody that day."

In a later blog, Buckmaster said Craigslist implemented manual screening of adult services ads in May 2009. "Since that time, before being posted each individual ad is reviewed by an attorney." He said the attorneys are trained to enforce Craigslist's posting guidelines, "which are stricter than those typically used by yellow pages, newspapers, or any other company that we are aware of."

Attorneys general from Arkansas, Connecticut, Idaho, Illinois, Iowa, Kansas, Maryland, Michigan, Mississippi, Missouri, New Hampshire, Ohio, Rhode Island, South Carolina, Tennessee, Texas and Virginia made the request a week after accused "Craigslist killer" Philip Markoff committed suicide in jail.

Markoff was charged with the April 2009 killing of Julissa Brisman. Boston Police said that Brisman, a model, advertised as a masseuse on Craigslist, and Markoff might have met her through the website.

In 2008, under pressure from state prosecutors, the website raised the fees for posting adult services ads. In 2009, it started donating portions of the money generated by adult ads to charity.

A CNN investigation of Craigslist's "adult services" section, which replaced "erotic services ads" two years ago, counted more than 7,000 ads in a single day. Many offered thinly veiled "services" for anything from $50 for a half hour to $400 an hour.

Newmark has defended his site, saying it is doing more than any other site that hosts adult ads to help filter out underage prostitutes and report them to police. Best, the Craigslist spokeswoman, said that fewer than one ad in 10,000 meets the National Center for Missing and Exploited Children's guidelines for anti-trafficking action.

"Only Craigslist has the power to stop these ads before they are even published, and sadly they are completely unwilling to do so," Kansas Attorney General Steve Six said in a statement.

What's next for 'check-in' apps?

SCVNGR, a check-in-based app, has announced an integration with Facebook Places.
SCVNGR, a check-in-based app, has announced an integration with Facebook Places.
STORY HIGHLIGHTS
  • Developers are using the "check in" idea to build new apps
  • Apps such as Foursquare and Facebook will let developers build on their code
  • This has resulted in apps for dating, restaurant finding and challenges
  • An app called SCVNGR announces an integration with Facebook Places
RELATED TOPICS

(CNN) -- Seth Priebatsch was at a burrito joint in Boston recently when a message popped up on his smartphone from an app called SCVNGR.

If he opened the foil on the burrito ever so carefully and turned the wrapper into a piece of origami art -- and if he uploaded a picture of his creation to the app, the note said, then he would earn points toward a free burrito.

Priebatsch thought: That might be fun.

"I made a really weak origami crane, because I'm no origami artist myself," he said, but "it got me closer to unlocking a free burrito, which was cool."

SCVNGR, which Priebatsch helped create, is one of the latest apps to build on top of the idea of a "check-in," that emerging term some tech-savvy people use to describe the act of using a GPS-enabled smartphone to share their whereabouts with friends.

Increasingly, app developers are using existing location-based social networks -- such as Foursquare, Gowalla and, most recently, Facebook Places -- to create games, challenges, city guides and dating services.

It seems the "check-in" was just the beginning.

SCVNGR, for example, announced its integration with Facebook Places on Friday. That means people can use that free Android and iPhone app to complete challenges similar to Priebatsch's origami experiment and share that information easily with friends on Facebook. People on SCVNGR (pronounced "scavenger") also will be able to see the locations of their friends who use Facebook Places.

Users also can go onto the app and create their own challenges if they've earned enough points, Priebatsch said.

'Check-in fatigue'

Other location-based apps seek to make the act of checking in easier.

Tim Sears said he developed the Future Checkin iPhone app, for example, to help people combat a phenomenon he calls "check-in fatigue."

The app automatically checks users in through the Foursquare network when they go within a 300-meter radius of one of their favorite locations.

That's a big help if you're the kind of person who checks in all the time and gets sick of pulling your phone out of your pocket constantly to do so, he said. And it also may help cut down on the social awkwardness of checking in if you're with friends who would rather you talk to them than stare at a phone.

"If I'm at my house and I know I'm going to be at P.F. Chang's later to grab Chinese food, I could search for that place [on the app], hit 'add to favorites' and it has it on my favorites list at that point," Sears said, "so when I get with in 300 meters of P.F. Chang's it will automatically check me in and send me a notification message."

Geoloqi

An open-source group called geoloqi is trying to take that idea of an automated check-in radius even further.

The volunteer group of app developers, which is based in Portland, Oregon, is working on a website and app that will help trigger events if and when a person walks up to certain pre-set locations.

For example, you would be able to set the app to text you your shopping list when you went within a certain distance of your favorite grocery store.

Or, if you didn't show up to work by 9 a.m., you could set the app automatically to e-mail your boss saying that you're late, said Aaron Parecki, geoloqi's founder.

"We're calling these geonotes," he said, "and these are location-based notes so you can leave yourself a note that is tied to a location and pops up when you're there."

The site and the app should be up and running in about a month, he said. Geoloqi won't be a social network, exactly, but it could be integrated into Foursquare, Gowalla or other location-based networks, he said. The group has one new project up -- it's a Seattle, Washington-based website that can send you a text message, in real time, when a 911 call is placed within a certain radius of you.

Check-in guides

Other add-ons act more like guides to a city.

Foursquare has developed a number of innovative partnerships with corporations that want to advertise through the network, said Marshall Kirkpatrick, the lead writer at the tech blog ReadWriteWeb.

The Independent Film Channel, for example, launched a challenge for its viewers to review theaters, coffee shops and restaurants that exemplify the IFC brand, he said. The company picked its favorites, and people who follow IFC on Foursquare get notifications and reviews if they're nearby.

Bravo, another TV channel, also has a similar integration with Foursquare. The channel's pseudo stars, such as Lynne Curtin from "The Real Housewives of Orange County," submit reviews of their favorite spots on the app.

Yelp, the restaurant and venue review site, also has added check-ins and is expected to integrate soon with Facebook Places. On the wackier side of things, an Android app called Pee*Free collected information from Foursquare users about public toilets to get you a rated guide to free, public commodes near you.

Finally, a website called Where Do You Go takes a person's Foursquare check-ins and plots them on a heat map -- giving you a good idea of which neighborhoods in your city you visit most often and which others you may want to explore.

Location games

Other developers are interested in turning the real world into a game.

Some are using check-ins to do so, although most of these appear to be in the earliest stages, said Brian Crecente, editor-in-chief at the gaming blog Kotaku.

A few games build on top of the Foursquare network. One, called Mayor War, encourages users of that app "to fight each other with virtual weapons in real locations."

"Use eggs, wedgies, wet wellies and many more weapons to fight your friends and fellow mayors on Foursquare venues," a description of that app says.

Another, called Mob Zombies, uses location as part of a zombie fighting game.

Shopkick

Other check-in-based apps try to save people money.

A app called shopkick, for example, is trying to combine some gamelike features with real-world shopping deals.

When you sign into the app, you're shown a list of nearby retail stores. Some of those stores offer you deals if you check in from their location; others may give you a discount or points if you just walk in; and still others require you to complete some sort of challenge -- like taking a photo of merchandise -- before earning points.

Points in shopkick can be redeemed for gift cards and other prizes.

The app only works in certain cities for now, including New York, Los Angeles and San Francisco, California, and Chicago, Illinois, according to the app's website.

Further innovation

These apps may only be the beginning.

For developers to build on top of existing check-in apps, the owners of those apps must open their code for developers to tinker with.

Foursquare did this in November 2009, but others have only opened up recently or may do so in the near future. Gowalla, one of Foursquare's direct competitors, opened its code up for developers this month.

Facebook Places announced it would let a group of select partners, including Foursquare, tinker with its code.

Facebook said it will open up its check-in code to everyone to write on top of in "coming months."

That will give developers a chance to put new check-in-based apps out to Facebook's 500 million users around the globe.

This doesn't ensure the success of check-in-based apps, said Kirkpatrick, from ReadWriteWeb, but he said he hopes it will give this idea a boost.